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Q. Do you have a catalogue?
A.
We've finally prepared a print catalogue after tens of thousands of requests. Please provide your mailing information and the way in which you heard about us to info@thejewellounge.com and we'll send a copy, hot off the press, when it's ready.
 
We receive new arrivals each week and our site is updated daily so please check back often to see what is new! We do have a weekly newsletter you may subscribe to from our homepage, which will inform you on our new arrivals, sales, coupon offers, and much more.
   
Q. What is Rhodium?
A.
Rhodium Plating provides protection for our sterling silver and white gold jewellery, coating it to help prevent tarnish and scratches. A rhodium finish, however, is not impervious to the effects of everyday wear and abrasion. To limit wear one should avoid household cleaning, gardening, and other activities that can quickly destroy the rhodium plating, thus exposing the slightly yellow tint of the white gold underneath. Even talc, which is found in many cosmetics, is known to have an abrasive effect on jewellery items.
 
If wear does occur, most jewellery can be re-plated with rhodium at a local jeweller for a minimal cost. The plating on pendants and earrings lasts longer than on rings, as they are not exposed to friction. Here are some tips for keeping your rhodium plated jewellery looking its best.
 
  • Do not use any abrasive cloths for polishing.
  • Do not use chemical cleaners.
  • Clean only with mild soap and water.
  Enjoy the beauty of rhodium plated jewellery, an affordable way to capture the platinum appeal.
   
Q. What is E-coating?
A.
E-coating, also known as electro-coating or electro deposition is a method that uses electrical current to coat a metal surface with an organic lacquer, covering every nook and cranny on the jewellery with an even and consistent protective coat. This coat protects the sterling silver used to create the jewellery. E-coated jewellery isn't as shiny as rhodium plated pieces and has a warmer tone in colour, but it lets the natural beauty of the sterling silver come through without fear of damage.
   
Q. How can I find my ring size?
A. If you'd like to measure your ring size for yourself, here are 5 easy steps.
 
  1. Find a piece of string or strip of paper no wider than 3/4".
  2. Wrap it around the base of the appropriate finger.
  3. Use a pen to mark the point on the string/paper where it overlaps, forming a complete circle.
  4. With a ruler, measure the length from the starting end of the string/paper to the pen mark.
  5. Use this measurement and the provided chart below to determine your ring size.
  We hope that this information is helpful. Feel free to call us at 0844 870 0195 if you need further assistance.
 
Ring Size Chart
Please note that all measurements are approximate. We recommend the use of a ring sizer to be certain of a proper fit.
Ring Size(U.S.) Ring Size (British) Inches Mm.
4 H 1/2 1 13/16 46.5
5 J 1/2 1 15/16 49
6 L 2 1/6 51.5
7 N 2 3/16 54
8 P 2 5/16 56.6
9 R 2 7/16 59.1
10 T 2 9/16 61.6
11 V 2 11/16 64.1
12 Y 2 13/16 66.6
13 - 2 15/16 69.1
   
Q. Do you carry half sizes?
A.
We apologize, but we don't carry half-sizes on our site at this time. We recommend purchasing a ring one size up from the desired half-size. For instance, if you are a 6.5 we would recommend a size 7. All rings fit differently depending on the width of the band and style of the ring, so you just may find that you can wear a range of sizes.
   
Q. Why do you offer nickel-free jewellery?
A.
Many of the alloys used in jewellery contain nickel. Approximately 15% of the UK and U.S. population, however, experiences allergic reactions to nickel. Symptoms can range from itching and redness to blisters or rashes at the point of contact. To be technical for a moment, it's not the nickel itself that people are allergic to but the metallic salts that are created when the metal comes into contact with perspiration.
 
Traditional sterling silver contains small amounts of nickel, which some may react to. Our Nickel Free Rings make use of sterling silver lacking in nickel, allowing those with allergic responses to wear incredible jewellery without having to suffer for it.
   
Q. Do you offer wholesale?
A.
We offer wholesale services to customers with either a current reseller permit and/or a Tax ID. Our wholesale prices will offer a percentage off full retail, and the minimum order value is £250. All orders must be placed online with a credit card. Some limitations apply. Wholesale purchasing is not available for final sale items or Designer branded jewellery. If you're interested in setting up a wholesale account with us please email us at wholesale@thejewellounge.com. and we'll send you a list of the information that we need from you in order to set up your account.
   
Q. How can I get a coupon?
A.
We offer coupon codes periodically in our newsletters. To subscribe simply enter your email address in the newsletter box or call us directly at 0844 870 0195. We will be happy to sign you up!
 
Standard terms and conditions for all coupon codes
Coupon codes may not be combined with any other offers and applies only to orders placed within the time period that the code is valid. Not valid on previous orders, or waitlisted orders. Limit one per household. Entering in a gift certificate code along with a coupon code requires customer service assistance. Please call or email us directly for help placing your order.
   
Q. Do you make customized jewellery?
A. We're sorry, but at this time we're not equipped to provide custom-made jewellery
   
Q. What if I need a different size?
A.
TheJewelLounge.com is serious about making our fine and faux jewellery collections available to every single woman on the planet, so we want to talk about sizes. What size are you? What items on our site would you like to see in your size? Are you looking for a particular item? Fill out our inquiry form and let us know the product you would like to order, either by name or item number, and we will do our best to secure that item in your size as quickly as possible.
   
Q. What exactly are Cubic Zirconia Stones?
A.
Simulated Diamonds: the Next Best Thing to Diamond
Yes, diamonds are a natural wonder to the Earth but cost has led more and more people to consider and purchase impostor diamonds. Usually made from cubic zirconia, simulated diamonds capture the beauty of natural stones. Because of their affordability, the sky is the limit when it comes to design. Coloured diamonds are rare but with cubic zirconia, canary, pink and onyx simulated diamonds are readily available and affordable like their clear counterparts. Simulated diamonds can be cut into any shape a diamond can such as princess, asscher and emerald cut. Traditionally, jewellery shoppers have purchased smaller carat size rings like 1 and 2 carat, but larger carat stones have become a fashion trend and are made possible with simulated diamonds. Cocktail rings, stud earrings and necklaces dripping with ice can be big and bold with simulated diamonds.
  Although cubic zirconia jewellery cost signification less than diamond jewellery, even diamond experts can be fooled by their presence. So much so that even those high net worth individuals that can afford the real thing, often times go for the fake jewellery.
 
Many TV personalities such as Samantha Jones of “Sex and the City” says, "who cares?" to her friend Miranda, "all that matters is what it looks like." Barbara Walters and even Oprah Winfrey admit to sometimes wearing simulated diamonds. The trend has some men asking why spend thousands on the real thing for their fiancée’s engagement ring. The money spent on a real diamond engagement ring could mean a down payment on a house or a new car.
 
For a gorgeous collection of simulated diamonds in all shapes, colours and sizes check out TheJewelLounge.com
   
Q. What does Special Order mean?
A.
Special order items are of exceptional quality and must be individually requested from our suppliers. Special order items may take anywhere from 5 days to 6 weeks to arrive. Due to the fact that these items must be ordered individually, they also carry a limited 5 day return policy.
 
Special order items may be returned for up to 5 days from the date the package is received. Please call 0844 870 0195 to inform customer service about your return or exchange.
  For more information on Special Order items, or to check availability of an item, please call customer service at 0844 870 0195.
 
Items that have been worn, damaged, and/or altered will not be refunded or exchanged. Please include the proper documentation and return it in its original box for a full refund of the purchase price. Shipping, insurance, and handling charges are not refundable.
   
Q. What does Waitlist mean?
A.
An item is noted as "waitlist" if we're currently out of stock, but expecting more in. You can place your order as usual, and we'll ship the item to you as soon as it becomes available to us.
   
Q. Why do you use celebrity images on your site?
A.
We use celebrity images to point out the similarities between what Hollywood's elite wear and our own The Jewel Lounge jewellery designs. We think you'll agree that our site is the best place to steal the celebrity look for less!
 
The celebrity images we use are scanned from magazines that regularly feature our products - this includes Us Weekly, Life & Style Weekly, and Star Magazine. The featured celebrity does not sponsor or endorse the products sold on TheJewelLounge.com and is not associated or affiliated with TheJewelLounge.com. TheJewelLounge.com’s use of celebrity images is for informational purposes only in order to demonstrate the similarity of TheJewelLounge.com’s products with those worn by the celebrity.
 
If you catch a celebrity image that is not properly cited, please let us know! Also, if you have seen a celebrity wearing jewellery that is similar to a TheJewelLounge.com product, let us know the magazine name and issue date where you saw the image. We'll scan and put up your suggestion!
   
Q. Why should I buy impostor jewellery?
A.
Sometime it’s ok to ‘fake it.’ Celebrities do it all the time.
  And no, we’re not talking Surgery or botox here.
 
Its imitation jewellery that’s making all the girls ‘Go faux.’ Impostor jewellery is affordable because instead of using expensive diamonds, companies like TheJewelLounge.com are offering amazing top designer-inspired jewellery using simulated diamonds or high quality cubic zirconia with sterling silver. It can be piled on for the trendy layered look seen in fashion magazines like Vogue. Imitation jewellery can also be mixed with real gold and diamonds to keep them guessing which baubles are the real bling.
 
Impostor jewellery has become more popular and acceptable in recent years with the trend of high-carat chandelier earrings, oversized cocktail rings and 22 carat stones in bright, candy colours. Hollywood A-listers like Drew Barrymore, Gwen Stefani and even Ms. Paris Hilton are known to have worn cubic zirconia in place of real diamonds. Famous or not, celebrity imitation jewellery is ideal for fashion savvy women who crave star style.
   
Q. How common is it for people to buy imitation jewellery just for travel purposes?
A.
We have a lot of customers who buy imitation jewellery specifically for vacationing and travelling. We had one customer who lost over £50k worth of diamond jewellery stolen on a vacation. The jewellery was not insured and they didn’t have the money to replace it. The husband and wife were devastated because even if there was insurance coverage for replacement, the jewellery pieces had irreplaceable sentimental value because it had been given to her over the years from family and friends.
   
Q. What exactly is impostor jewellery?
A.
Impostor jewellery and imitation jewellery is typically high quality fashion jewellery using precious metals such as sterling silver, 14k gold and platinum. The type of stones that The Jewel Lounge uses are of the highest quality cubic zirconia.
   
Q. Who wears it?
A.
Because of the wide range of styles and its affordable price points, imitation jewellery is purchased by all age and income demographics. The age range is typically between women in their 20s and 50s. Fashion cultured women love re-inventing looks with the use of jewellery. Famous political figures like Madeline Albright wear costume brooches as a political statement and millionaires such as Oprah Winfrey wears CZ pear-drop earrings even though she can afford the real thing.
   
Q. What is a Promise Ring?
A.
A promise ring symbolizes a commitment that one person makes to another. Traditionally, it is a precursor to an engagement between two people in a relationship who are not ready to marry but are serious about one another.
  However, a promise ring can stand for all types of promises such as:
 
  • We are best friends
  • I will always be there for you
  • I will be faithful to you
  • I promise to abstain from a vice or bad habit
  • I will return to you
 
Promise rings or commitment rings can be given to a man or a woman. Single women can also wear promise rings to symbolize a promise to themselves. Women’s promise rings are generally characterized by a single stone such as a faux diamond that is usually smaller and simpler than an engagement ring diamond. Men’s promise rings are typically simple bands made of sterling silver, stainless steel or gold.
 
A promise ring can be worn on either the right or left hand ring finger but is more commonly worn on the right to avoid confusion of being an engagement ring or wedding band.
 
The Jewel Lounge offers promise rings made of sterling silver that resembles platinum and cubic zirconia in place of diamonds. Trista’s Princess Cut Promise Ring is available in pink, clear or canary and the most popular among our selection. We also feature a men’s section of rings that can be used as promise rings.
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The Jewel Lounge LTD is a trading name of The Lounge Corp Group. Registered number 6066366.
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